Shipping Policy
Last updated: July 27, 2026
Thank you for shopping with Kastu Art (kastu-art.shop). This Shipping Policy explains how your order is processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All items sold on Kastu Art are made to order. Once you place an order, our production partner begins printing and preparing your item. Processing (production) time typically takes 2–7 business days before your order is shipped, depending on the product type. Processing time is separate from shipping/transit time.
Orders are not processed on weekends or public holidays.
Shipping Destinations
At this time, Kastu Art ships exclusively within the United States. We do not currently offer international shipping. If this changes in the future, this policy will be updated accordingly.
Shipping Time
Once your order has been processed, standard shipping within the United States typically takes 3–7 business days, depending on your location and the shipping carrier used. Total delivery time (processing + shipping) is generally between 5–14 business days.
Please note that shipping times are estimates provided by our production and fulfillment partners and are not guaranteed.
Shipping Carriers
Orders are shipped via USPS, UPS, FedEx, or other reliable carriers, depending on the destination and product type. The carrier is selected automatically to ensure the most efficient delivery.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you do not receive a tracking number within 7 business days of placing your order, please contact us.
Multiple Items in One Order
If you order multiple items, they may be printed and shipped from different fulfillment centers, meaning your order could arrive in separate packages at different times. You will receive tracking information for each package.
Shipping Delays
Occasionally, shipments may be delayed due to high order volume, weather conditions, holidays, or carrier-related issues beyond our control. We appreciate your patience in these situations and will do our best to keep you informed.
Incorrect Shipping Address
Please double-check your shipping address at checkout. Kastu Art is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order so we can attempt to correct it before production begins.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 30 days of the estimated delivery date. We will work with you and our fulfillment partner to resolve the issue, which may include a replacement or refund depending on the circumstances.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out to us through our Contact Us page.