Return & Refund Policy

Return & Refund Policy

Last updated: July 27, 2026

At Kastu Art (kastu-art.shop), every item is custom made-to-order specifically for you. Because of this, our return and refund options are limited compared to standard retail products. Please read this policy carefully before placing an order.

Made-to-Order Products

Since our products are printed and produced only after you place an order, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or ordering the wrong item. We encourage you to review product descriptions, size charts, and images carefully before purchasing.

Damaged, Defective, or Misprinted Items

We want you to be happy with your order. If your item arrives damaged, defective, or misprinted, we will gladly offer a free replacement or a full refund. To request this, please contact us within 30 days of delivery and include:

  • Your order number
  • A clear photo of the damaged, defective, or misprinted item
  • A photo of the shipping label or packaging, if the item arrived damaged in transit

Incorrect Item Received

If you received a different product than what you ordered, please contact us within 30 days of delivery with your order number and a photo of the item received. We will send the correct item at no additional cost or issue a full refund.

Lost or Undelivered Packages

If tracking shows your package as delivered but you did not receive it, please first check with neighbors and your local carrier office, as this is often resolved quickly. If the issue is not resolved, contact us and we will investigate with the carrier and offer a replacement or refund where appropriate.

If a package is confirmed lost in transit, we will offer a free replacement or a full refund.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be honored if the order has not yet entered production. Please contact us as soon as possible if you need to cancel or change an order.

Refund Method

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

How to Request a Return, Replacement, or Refund

To start a request, please reach out through our Contact Us page with your order number and details of the issue. Our team will respond and guide you through the next steps.